Steps to Integrate Facebook Business Page via Customer Portal

To get started with Facebook Messaging using SMS-Magic, following are the steps you would need to complete after signing in to the customer portal. If you face any issues, you can contact

  • Click on the ‘Multi-Channel Settings’ under the ‘Settings’ tab. The integration page is displayed. If you are not able to find the Integration tab, please contact
  • Click on the ‘Connect’ on the Facebook Messenger tile which will display a ‘Create New Integration’ window as shown below:
  • Under the ‘Integration Name’ assign a name for the integration
  • Type a brief description
  • Click on the ‘Create’ button. The Messenger Integration page appears.
  • Click on the ‘Authenticate Account’ on the right to authenticate using your Facebook credentials
  • Log in to the Facebook account
  • Select the Facebook Pages for which you would like to enable permissions
  • If you have connected your Facebook account with SMS-Magic earlier, the system will automatically detect your selected Facebook Pages and permissions. You can change the Facebook Page selection by clicking on ‘Edit Settings’ as shown below:
  • Use the toggle to enable or disable the relevant permissions
  • Click on the ‘Done’ button
  • In the ‘Facebook Confirmation Page’ click on the ‘OK’ button
  • Once authentication is complete you are redirected to the Integration Page
  • Select the Facebook page from the drop-down list. The Page ID is displayed indicating the selected page.
  • Click on the ‘Connect Page’ button. The Facebook Page Integration is complete. This integration ID will act as senderID for sending messages over Facebook to subscribers of this page. 
  • Click on ‘Disconnect this Page’ and then click on ‘Disconnect’ from the drop-down list to delete the page connection.
  • Click on ‘Disconnect this Page’ and then click on ‘Delete Integration’ from the drop-down list to delete the existing integration.
  • Click on ‘Delete Configuration’ at the bottom of the page to delete the Facebook Page configuration and account authentication.
  • All customers sending a message for the first time to the Facebook page that you have integrated are added as subscribers.

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.