Overview

Building message automation has been simplified in SMS-Magic Converse. The easy intuitively designed interface ensures that you manage to automate your message with a few simple clicks.

The illustration below helps to explain how SMS-Magic handles message automation.

  • The business users define the automation template for the Salesforce automation tool using Converse Apps. This leaves the Admin free to focus on criteria for triggering messages using process builder & workflows without worrying about templates, SenderIDs, phone numbers, or compliance-related information (Opt-in/Opt-out).
  • The Action key, generated while creating the automation template, is assigned to the Process Builder for triggering the automation.
  • Messaging attributes, defined in the Automation Template created using Converse Apps, are sent to the process builder or workflow when the defined conditions are met.

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