Yes. You can use the Zoho’s Workflow Automation to set up workflows. This means creating a workflow rule and associating it with Webhook to send automated texts.
No, you won’t be charged seperately. SMS credits will be consumed for the texts that you send out.
It’s based on the text length, i.e. the number of characters in the text. If its 160 characters it will consume 1 SMS credit and so on.
The transitions states that you use in the blueprint are slightly different from that of the Workflows. We will have to look into the kind of blueprint you have and then only we can figure out how we can enable the texting functionality.
The number of users is nothing but the individuals to whom you are thinking of giving the texting ability.
You recieve Bell Icon notifications on Zoho CRM for incoming messages. You can set up a Workflow Automation to receive email notifications.
Yes. You need to setup a Lookup on SMS History for your custom module and then you can recieve the Bell icon notifications for incoming messages, and email notification via Workfow Automation.
SMS-Magic Interact extension comes with a SMS History module. You can view all your outgoing and incoming messages in this module.
You can easily send out SMS using a landline number/toll-free/VOIP. We can procure a number from our side or you can give us your existing number. We will have to check with our providers so that we can get the number text enabled. The numbers that we provide do not have calling functionality but we can call forward on the numbers that you plan to take calls on.
Yes, it is possible. We can forward the call to your office number or any particular number you wish to use for calling. It would be charged ($100 per number/per year, unlimited minutes of forwarding)
You can manage your Customer Consents via Consent Management system available on the SMS-Magic Web Portal. You can upload the consents manually as well as setup keywords to manage Handset Consents. If customers have Opted-Out, we do not allow a message to be sent to them from our system.
You can create SMS templates from SMS-Magic Web Portal. You can then select from the available templates while sending messages.
Yes. You can send Marketing Campaigns to maximum 50K recipients at a time using Campaigns on SMS-Magic Web Portal. For marketing purpose, it is best to use a Shortcode. You can bring your own Shortcode or procure one with our assistance. The other option is to use multiple long codes to send the texts in batches. This is to avoid your number getting blocked by the provider for spamming.
You can select up to 100 recipients to send the SMS on Zoho. Also, to send messages to more than 100 recipients, you can use Custom List Views in your module, and send to maximum of 50K recipients for Enterprise edition Zoho CRM.
Yes, you can send MMS.
Yes, we do maintain privacy. The data is on the AWS servers and only a few authorities have access to it. So there are no chances of the data being hacked.
No, there is no limitation on sending SMS. But for Zoho customers, you cannot send a same message in 24 hrs to the same number using same Sender ID.