Configure Conversations/Conversations View

The ‘Conversations’ component in SMS-Magic Converse allows you to see the record-specific conversation details in a single view under record detail page view. Another component, ‘Conversations View’ allows you to see all conversations of all record in a single page.

This document covers the steps to configure ‘Conversations’, and ‘Conversations View’ components at record level on Lightning and Classic.

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.