Configure Conversations/Conversations View

The ‘Conversations’ component in SMS-Magic Converse allows you to see the record-specific conversation details in a single view under record detail page view. Another component, ‘Conversations View’ allows you to see all conversations of all record in a single page.

This document covers the steps to configure ‘Conversations’, and ‘Conversations View’ components at record level on Lightning and Classic.

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.