Converse Templates


Following are the pre-requisites to enable the Converse Templates component on Experience Cloud:

1) New template creation support is added for the Experience Cloud community. The Community needs to override standard actions with a Lightning component setting enabled. 

Code changes are made to handle the navigation in the component.

Administration → Preference → Override standard actions with a Lightning component.

Override standard actions
Create Converse Template

Steps to Navigate to Converse Templates

  • Converse Template is a custom object from SMS-Magic converse
  • Converse Template can be added as an object from Edit Default Navigation as shown in the following image:
Navigate to Converse Templates

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.