The Global Search field helps you filter all the conversations available within Converse Desk to find a specific conversation. You can type in a minimum of three letters or any three digits of a record’s phone number in the field to display possible matches to choose from.
To Search Conversations in Converse Desk:
- Log in to the SMS-Magic Converse.
- Click the Converse Desk tab.
- Type the first three letters or any three digits of the phone number in the Search field.
- Select from the displayed results.
- The conversation list view displays possible matches.