Unable to add users/view the correct number of available licenses

Issue Scenario

User is unable to add new users or even view the correct number of available licenses.


Possible Causes

•User trying to add licenses may not have access to the License Object.

•User who is being added may not be an active user and their license status may not be set to true.


Solution

Follow the given procedure to resolve the issue:

1.Verify that the user who is adding licenses has access to the License object (smagicinteract__License__c).

2.Check the Error Logs object for any entries registered for the issue.

3.Verify that the user being added is an active user and has the license status set to true.

a.To check the license status:

i.On the Developer Console, click Query editor on the panel below.

ii.Type the following code:

Select smagicinteract__User__r.name, smagicinteract__Status__c, 
smagicinteract__User__c, smagicinteract__User__r.IsActive from smagicinteract__License__c 

Was This Article Helpful?

ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.