Save an Unknown Number as a New Lead

  1. On the Converse Desk, click a conversation with an unknown phone number. The message reply pane appears.

  3. Click on the reply panel header and click New Lead. The New Lead pop-up window appears.
  4. The mobile number is pre-filled in the mobile field.
  5. Enter the details for the new lead.
  6. Click Save.

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.