- On the Converse Desk, click a conversation with an unknown phone number. The message reply pane appears.
- Click on the reply panel header and click New Lead. The New Lead pop-up window appears.
- Enter the details for the new lead.
- Click Save.
URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.