This section talks about notifications that the users get inside the Converse App when there is an OAuth failure, service downtime or if there are new releases.

Notifications at Salesforce about OAuth failure, Service downtime, and Release updates

  • Click on the ‘Notifications’ icon the following page will appear:

Here, Users will be able to get quick notifications inside Converse App whenever OAuth (Authentication key) gets revoked. The notification will include the details of the admin user who is supposed to reset the same to have an uninterrupted experience with using the SMS Magic application.

Auto-pull of pending messages when OAuth is revoked

Here, you need to reset OAuth, Resetting OAuth by following the simple steps as follows:

  1. Login to SMS Magic Portal through Salesforce
  2. Switch to SMS-Magic Converse, go to the Converse Settings page and click on Reset

3. The green toggle button (as shown in the image below) has to be enabled manually. Once enabled, the access will be granted.

Conversation admins will also be informed about services downtime /release updates with relevant links, as shown in the image above.

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.