Overview

The application allows you to send smarter SMS messages with emojis, merge fields, or ready-to-use templates. All this gives your customers a personal touch. The messages sent will adhere to the country-specific compliance that you have set in the Salesforce CRM. 

Using the application you can send a message in an already existing conversation, select a contact from your database and send a message, start a new conversation, or send a message to an unknown number.

Sending a message through the application is possible in many ways namely:

  • Sending a message from the inbox by selecting a contact 
  • Sending a message by selecting a contact from the list of Contacts 
  • Sending a message to an unknown recipient/number

All these ways of sending messages to known and unknown contacts are explained in detail in the following sections.

Was This Article Helpful?

URGENT! - Deadline to Register

URGENT! May 31, 2023 is the deadline to register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send text consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.