- Search for the message to which you want to send a reply.
- Click the message. The message reply pane appears displaying all the related conversations.
- Review the message trail, and type a reply.
|Click to execute CRM actions on a record. You can do the following: |
|Click to select from any of the following actions: |
|Click to expand the conversation thread details and view it as a separate thread.|
|Click to close the message reply panel.|
- Click Send.
You have succesfully replied to the message.