Suggested Search: Admin Guide, User Guide, Release Notes
Suggested Search: Admin Guide, User Guide, Release Notes

ECD Shows no Indication of Incoming Messages

Issue Scenario

The ECD does not show any indication when the user receives incoming messages in the ECD.

Possible Causes

The following are the possible causes for the issue:

•The push topics are not configured correctly.

Solution

•Configure Push topics accurately.

•Contact the  Dev team, if you fail to receive notification in ECD even after push topics are configured appropriately.

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