Suggested Search: Admin Guide, User Guide, Release Notes
Suggested Search: Admin Guide, User Guide, Release Notes

Send a Message from Conversation View on a Record Page

  1. On the Contact Details page, click the contact record whose conversations you want to access. The Contact Details page appears.

  2. Click the section in which you have added the Converse Inbox. The Message reply panel appears.

    3. Refer to the section on Work with Converse Desk for more details on adding the Converse Inbox.

  3. In the message text area, type your response.

    4. The sender ID and recipient phone number displayed are retrieved from the details used when the message was last sent. You can edit this information if required.&nbsp
  4. Click Send.

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.

Take me to Registration Form!