Email To Text Overview

You can setup an organization-wide email service that routes the replies to notifications received from Salesforce email service without logging in to the Salesforce platform. The application allows you to do the following:

  • Reply to email notification without logging in to the Salesforce platform.
  • To set up an organization-wide email address to route reply for notifications to the Salesforce email services address.


Some of the prerequisites for a manual setup for reply notification are as follows:

  • Install the email-to-text package in the Salesforce platform.
  • The SMS-Magic application is version 1.64 or higher.
  • The user has permission to configure Apex email services and email service addresses.
  • The user has permission to create Apex classes.

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.