Email To Text Overview

You can setup an organization-wide email service that routes the replies to notifications received from Salesforce email service without logging in to the Salesforce platform. The application allows you to do the following:

  • Reply to email notification without logging in to the Salesforce platform.
  • To set up an organization-wide email address to route reply for notifications to the Salesforce email services address.


Some of the prerequisites for a manual setup for reply notification are as follows:

  • Install the email-to-text package in the Salesforce platform.
  • The SMS-Magic application is version 1.64 or higher.
  • The user has permission to configure Apex email services and email service addresses.
  • The user has permission to create Apex classes.

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.