Mark Conversations

  1. On the Converse Desk, select a filter to view conversation lists. The list of conversations appears.

  2. Click on a conversation row marked as new and then click Mark as Read on the drop-down menu that appears. A selected check box appears next to the conversation.

  3. If the conversation has already been read but you wish to reopen it for further resolution, then you can mark it as unread. The drop-down menu for all such conversations displays Mark as Unread.

  4. Select all conversations that you want to mark as read or unread. The Confirm Selection pop-up window appears.

  5. Click Confirm. The following scenarios occur:
    • If you mark conversations as read, they will no longer be highlighted as New and are moved out of the Unread folder.
    • If you mark conversations as unread, the selected conversations are highlighted in the list view as New and can be viewed under the Unread folder.

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