Converse Inbox Overview

The Converse Inbox feature helps the user to see and reply to new messages from the Salesforce platform. The user can configure the Salesforce platform to use the Converse Inbox feature for the Lightning Utility Bar in the Lightning Console and for the Classic Side Panelin Salesforce Classic. The Converse Inbox feature is a compact version of the Converse Desk with minimal functionality focusing on reading and replying to the unread and new messages.


Before using Converse Inbox, the following prerequisite is to be completed:

  • The application is version 1.54 and above.

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.