• Table of Contents
  • SMS-Magic Basic Setup
    • Installation and Custom Sub-domain
      • Prerequisites
      • Purpose
      • Register and Customize a Domain
      • Install SMS-Magic Converse
    • Registration and Remote Site Setup
      • Prerequisites
      • SMS-Magic Registration
      • Set up Remote Site
    • Configure Compliance Settings
      • Prerequisites
      • Configure Messaging Compliance - Opt In
      • Configure Messaging Compliance - Opt Out
    • User License Management
      • Prerequisites
      • Add New Users
      • View Licenses
      • Remove/Change Licenses
    • Message Objects Configuration
      • Prerequisites
      • What is Message Object Configuration?
      • Configure New Message Object
      • View Details of Existing Configure
      • Delete Message Object Configuration
    • Long Code/Short Code and SenderId Configurations
      • Prerequisites
      • How to add SenderIds
      • How to add Long Code/Short Code
      • Assign Long code to Users
      • Configure Notifications
      • How to Procure Long Code/Short Code
    • Permission Management
      • Prerequisites
      • Available Permission Sets
      • Editing Permissions
      • Assigning Permissions
      • Custom Permissions
    • SMS Button Configurations
      • Prerequisites
      • Salesforce Lightning
        • Setup Single SMS Button on Record Page Layout
        • Setup Bulk Send SMS Button on List/Search Layouts
        • Setup Conversation on Record Page Layout
      • Salesforce Classic
        • Setup Single SMS Button on Record Page Layout
        • Setup Bulk Send SMS Button on List/Search Layouts
        • Setup Conversation on Record Page Layout
  • Configure Campaign Manager
    • Setting up a Converse App for Campaigns
    • Modifying an Existing Campaign
  • Embedded Converse Desk
    • Embedded Converse Desk for Lightning Utility Bar
      • Configuring ECD for Lightning Utility Bar
    • Embedded Converse Desk for Classic Side Panel
      • Configuring ECD for Classic Side Panel
      • Access the ECD in the Classic tab
      • Add ECD to all Classic tabs
        • Adding ECD to all Classic tabs
  • SMS-Magic Converse on Salesforce1
    • Configure Basic Settings of Salesforce Mobile App
      • Configuring Basic Settings of Salesforce Mobile App
    • Enable Mobile Browser Options
      • Enabling Mobile Browser Options
    • Enable Notification Options
      • Enabling Notification Options
    • Enable Converse Desk on SF1
      • Enabling Converse Desk on SF1
    • Access Converse Desk from SF1 on Mobile
      • Accessing Converse Desk from SF1 on Mobile
  • Configuration of Email to Text
    • Automate the Email Services
      • Setting up to automate the Email Services
    • Setup of the Email Services
      • Setting up the Email Services
    • Activate the Email Service Address
      • Activating the Email Service Address
    • Create Alias Email Address
    • Setup Organization-Wide Email Address
      • Setting up Organization-Wide default Email Address
    • Create Email Alert
      • Creating the Email Alert
    • Configure the Organization-wide Email Address to forward to Email Service Address
      • Acquiring the Verification Code from Email Service Address
      • Forwarding Emails from an Alias Email Address to the Email Service Address
    • Create a Process Builder to Notify User
      • Creating the Process Builder to Send Notification
  • Converse Apps
    • Accessing Converse Apps
    • Create New App
      • Creating a New App
    • Configure Converse Apps
      • Configuring the Converse Apps
    • Create Templates
      • Creating a Template
    • Create Automation Message Flow
      • Creating an Automation Message Flow
      • Creating Automation Flow Type
      • Creating an Auto Reply Flow Type
      • Creating Notification to User Flow Type
    • Trigger Message Flow from Process Builder using Action Key
      • What is the Action Key?
      • Triggering an Automation Flow from Process Builder using Action Key
      • Triggering an Auto-Reply Message Flow from Process Builder using Action Key
    • Create Bulk Campaign
      • Creating the Bulk Campaign
      • Naming the Bulk Action
      • Scheduling the Send Bulk Message
  • SMS-Magic Converse Permission Details
    • Admin Users
    • Conversation Users
    • Template Authors
    • Extra Permissions
  • Objects & Field name
    • Object Description
    • Deprecated Objects
    • Label & Description
    • Deprecated fields