Table of Contents > Embedded Converse Desk > Embedded Converse Desk for Lightning Utility Bar

Embedded Converse Desk (ECD) for Lightning Utility Bar feature helps the user to see and reply to new messages from the utility bar of the configured lightning console app.

The utility bar in Salesforce is broadly defined as a single-column Lightning page. Before setting up a utility bar for a lightning console app the user keeps following in mind:

•The application is version 1.54 and above.

•Utility bar can only be applied to Lightening apps.

•The utility bar does not support Visualforce pages or components.

•The utility bar does not fully support the Chatter Publisher and Feed components.

•The History utility works in Lightning console apps only.

•The Omni-Channel utility works in the Lightning Service Console app only.

ECD lets the user respond to new or unread messages with ease without disrupting their workflow. With the ECD the user can respond to opportunities to new messages from leads or prospects.

Links

Configuring ECD for Lightning Utility Bar

Embedded Converse Desk for Classic Side Panel