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The Embedded Converse Desk (ECD) feature helps the user to see and reply to new messages from the Salesforce platform. The user can configure the Salesforce platform to use the ECD feature for the Lightning Utility Bar in the Lightning Console and for the Classic Side Panel in Salesforce Classic. The ECD feature is a compact version of the Converse Desk with minimal functionality focusing on reading and replying to the unread and new messages.
Before embedding Converse Desk, the following prerequisite is to be completed:
•The application is version 1.54 and above.
Embedded Converse Desk for Lightning Utility Bar
Embedded Converse Desk for Classic Side Panel