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The user can setup an organization-wide email service that routes the replies to notifications received from Salesforce email service without logging in to the Salesforce platform. The application allows the user to do the following:
•Reply to email notification without logging in to the Salesforce platform.
•To set up an organization-wide email address to route reply for notifications to the Salesforce email services address.
Some of the prerequisites for a manual setup for reply notification are as follows:
•Install the email-to-text package in the Salesforce platform. To install the package, click here.
•The SMS-Magic application is version 1.52 or higher.
•The user has permission to configure Apex email services and email service addresses.
•The user has permission to create Apex classes.
Activate the Email Service Address
Setup Organization-Wide Email Address
Configure the Organization-wide Email Address to forward to Email Service Address
Create a Process Builder to Notify User