Configure Converse Apps

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Configure Converse Apps

 

The user can configure an existing Converse App or create a new Converse App. The configuring of the app is done through the App detail page.

From the App detail page, the user can do the following:

Actions

Description

App Status

Set the status of the app. The status can be:

Draft

Active

Paused

Closed

Archived

For bulk campaigns configuration the status is set to Active.

Edit

The user edits the App information:

The App Name

The App Description

The Object value cannot be changed.

Setup

The user sets up the necessary templates and SMS sending instructions for the app.

Templates – The user creates the SMS message template for the app. This template is used in the automation or bulk campaign of sending of the SMS.

Automation – The user creates an automated message flow for the app.

Bulk Campaign – The user sets the app to Active status. Then the bulk campaign is enabled. The user creates the bulk campaign of sending the SMS message to multiple people.

 

The App detail page provides the following information to the user:

Widget

Description

SMS Credits Consumed

Displays the SMS credits consumed for using the app.

App Action

Displays how many templates, automation, and bulk campaigns are part of the app.

SMS Stats

Displays the total number of messages sent. Out of the total messages sent the user can see the number of messages delivery success and the number of messages delivery failed.

Response Stats

Displays the response rate of the messages sent. From the response rate the user can also see the number of responses to outgoing messages and the number of responses to incoming messages.

Conversations

Displays the conversations that are associated with the app. The user can create a new message and access the Converse Desk.

Details

Displays a list of the actions taken with the app.

 

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