Multichannel Messaging on SMS-Magic Mobile App

With multichannel messaging enabled on the SMS-Magic Mobile App, you can now converse with your customers seamlessly via Facebook, WhatsApp, SMS, and MMS. Enjoy continued, personalized communication with your customers or prospects, regardless of the channel you choose. Your audience expects a personalized experience, and that’s what multichannel messaging helps you do.

Here are some of the key features of multichannel messaging that you can enjoy with the SMS-Magic Mobile App:
You see all messaging interactions as a single, continuing conversation, blending all message types. This means you can quickly respond to your customer queries with relevant information, using the channel that your customers prefer.
See a complete history of all messaging conversations, including all messages from standard and custom Salesforce objects.
Measure your messaging ROI, delivery rate, reps productivity, and more
Reps and users see a single continuing conversation, blending messages from WhatsApp, Facebook, MMS, and SMS

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.