With multichannel messaging enabled on the SMS-Magic Mobile App, you can now converse with your customers seamlessly via Facebook, WhatsApp, SMS, and MMS. Enjoy continued, personalized communication with your customers or prospects, regardless of the channel you choose. Your audience expects a personalized experience, and that’s what multichannel messaging helps you do.
Here are some of the key features of multichannel messaging that you can enjoy with the SMS-Magic Mobile App:
You see all messaging interactions as a single, continuing conversation, blending all message types. This means you can quickly respond to your customer queries with relevant information, using the channel that your customers prefer.
See a complete history of all messaging conversations, including all messages from standard and custom Salesforce objects.
Measure your messaging ROI, delivery rate, reps productivity, and more
Reps and users see a single continuing conversation, blending messages from WhatsApp, Facebook, MMS, and SMS