Conversation with a recipient is a thread of message exchange between the user and the recipient. Conversation can be viewed by selecting one contact from the list in the inbox. The conversation gives a holistic view of all of the interactions with the user across your business. With this, the users have the context and history they need for a better conversation.

Mobile Conversation

All the messages sent or received on the mobile application are synced to your Zoho CRM and vice versa.

  • User can check the message delivery status in the thread as per the following indicators:
    • Single tick: message submitted
    • Double tick: message delivered
    • Error icon: message failed

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