Mobile App User Guide

  • Getting Started (1 Article)
  • About SMS-Magic Mobile App (5 Articles)
  • Installation and Sign-in (2 Articles)

    The installation and sign-in process of the SMS-Magic app for Zoho is simple. You can install the SMS-Magic mobile app by downloading it from Google Play Store for Android or Apple App Store for iOS and experience seamless messaging with your customers.

  • Initiate New Message/ Conversations (4 Articles)
  • Manage Conversations (6 Articles)

    SMS-Magic Converse mobile app allows you to manage the conversations with your customers either by manually typing a message or by using a message template.

  • Multichannel Messaging on SMS-Magic Mobile App (3 Articles)

    With multichannel messaging enabled on the SMS-Magic Mobile App, you can now converse with your customers seamlessly via Facebook, WhatsApp, SMS, and MMS. Enjoy continued, personalized communication with your customers or prospects, regardless of the channel you choose. Your audience expects a personalized experience, and that’s what multichannel messaging helps you do.

    Here are some of the key features of multichannel messaging that you can enjoy with the SMS-Magic Mobile App:
    You see all messaging interactions as a single, continuing conversation, blending all message types. This means you can quickly respond to your customer queries with relevant information, using the channel that your customers prefer.
    See a complete history of all messaging conversations, including all messages from standard and custom Salesforce objects.
    Measure your messaging ROI, delivery rate, reps productivity, and more
    Reps and users see a single continuing conversation, blending messages from WhatsApp, Facebook, MMS, and SMS

  • Push Notifications and Alerts (1 Article)
  • Search and Filter (2 Articles)
  • Manage Templates (1 Article)
  • Manage Contacts (1 Article)
  • Menu Options (5 Articles)

    The ‘Menu’ option allows users to manage their profile, manage message templates, access the help and support section, configure Zoho modules, refresh Sender IDs, set the Date and Time format, and logout from the mobile app.

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Important Announcement!

URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.