Customer Success

Learn how to attract more opportunities, engage in more conversations and close more business with SMS case studies.

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Non-profit Little Kids Rock pivots to online education lessons during COVID-19 pandemic.

Little Kids Rock saw increased viewership in their digital resources that were distributed and shared via SMS messages. Read story

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How Renault used SMS-Magic to provide excellent customer service via text messaging

Renault implemented SMS-Magic text messaging for their contact centers across the UK. Read story

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Australian Institute of Business drives student enrollment with messaging

AIB increases enrollment by enabling advisors to use messaging to engage busy working professionals on their terms. Read story

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“College Possible” increases enrollment rates with conversational messaging

Mentors chat with low income students through messaging. 87% engagement rate via texts resulted in higher graduation rates. Read story

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Oral Roberts University increases response rates with SMS-Magic messaging

ORU uses messaging throughout the admission funnel to grow enrollment and reduce no-shows to campus events by 90%. Read story

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DaySmart Software Increases Response Rates With SMS Messaging

DaySmart Software messages with clients in 4 different industries to increase productivity, response rates & messaging insights Read story

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Northwest University sees 15X increase to student engagement via messaging

Northwest University dramatically increased student engagement by using text messaging to improve the application process. Read story

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A Mortgage lender increases conversions with SMS-Magic messaging

A mortgage lender uses automated text messaging to improve prequalification renewals and disclosure alerts. Read story

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Conversational Text Messaging is Key to Stork Driver’s Business Growth

A car leasing company uses text messaging for higher engagement with buyers, faster issue resolution and increased staff efficiency. Read story

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Parkbench tech company doubles connection rate with text Messaging

Parkbench uses messaging to set appointments, talk with leads and capitalize on flash sales to sell website sponsorships. Read story

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How a Software Company Gets More Customer Engagement with Messaging

A SaaS company engages customers by sending text messages with offers, educational content, and service updates. Read story

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“I Want to Study in Australia” use messaging to increase conversions by 35%

IWTSIA used 2-way messaging to qualify leads and increase conversions by 35% Read story

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United Phosphorus Ltd increase sales conversions with conversational messaging

UPL: an agricultural company uses messaging to close more deals, improve customer support & increase customer satisfaction. Read story

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Sheriff & Associates increase candidate engagement and placement with messaging

30% of Sheriff & Associates high quality candidates are found and placed via conversational messaging Read story

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Wavelength speeds time to hire with conversational
messaging

50% of Wavelength’s candidates opt-in to receive text messages throughout their recruiting cycle, increasing hiring efficiency. Read story

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Talent Rover increases candidate engagement using SMS-Magic messaging

Talent Rover enables customers to message candidates which increases productivity and reduces recruiters’ time-to-placement. Read story

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LifeMoves improve communication, engagement and success with messaging

Non-profit LifeMoves sends clients automated surveys by text message to learn how they’re doing. They average a 59% response rate! Read story

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Grassroot Soccer uses text messaging to raise HIV
awareness

African nonprofit Grassroot Soccer cost-effectively reaches students in remote areas with messaging. Read story

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GIVE volunteers used SMS-Magic to increase their conversions by 30%

GIVE increased prospect conversations by 60% and sales conversions by 30% with text messaging from SMS-Magic. Read story

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Beer Home Team streamlines the buying and selling process with conversational messaging

Real estate agency uses one-to-one messaging and automated messaging flows to better engage with leads and customers. Read story

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