Boost Your Conversion Rates

With text messaging, Contact Centers give customers an immediate response to new requests, route conversations to the most appropriate rep or team, then guide reps to the best response as you measure results in real-time. Boost contact center results even as you lower the overall cost of every conversation. 

Boost Your Conversion Rates

With text messaging, Contact Centers give customers an immediate response to new requests, route conversations to the most appropriate rep or team, then guide reps to the best response as you measure results in real-time. Boost contact center results even as you lower the overall cost of every conversation.

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78% Faster Updates

Consumers say text messaging is the fastest way to give them updates

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3X Lower Costs

A service phone call costs $15.50, a text conversation is $1 – $5

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6:1 Handle Rate

Agents handle 6 conversations vs.
1 phone call to boost productivity

Increase Agent Productivity, Revenue and Customer Loyalty

Converse Quickstart packages deliver everything you need for rapid responses, rules-based routing, rep guidance, automated surveys and real-time tracking and control.

Click on the use cases below to see a quick demo.

Text-to-Lead or Case 
Automatic Status Updates
NPS Surveys
Progressive Survey

Increase Agent Productivity, Revenue and Customer Loyalty

Converse Quickstart packages deliver everything you need for rapid responses, rules-based routing, rep guidance, automated surveys and real-time tracking and control.

Click on the use cases below to see a quick demo.

How Converse Fuels Contact Center Performance

Seamless Sales and Service Console integration delivers a range of ready-to-run applications for text messaging.

Fast and easy contact

Customers easily reach out and get immediate responses thanks to auto-responses.

Automatic text-to-case or lead

When a text message is received, Converse automatically creates a case or lead record and a personal confirmation/introduction text is sent.

Immediate alerts

Reps are immediately alerted to new conversations, in the Salesforce utility bar, Converse Inbox, via email and more.

Guide reps to fast conversions

Guidance assures reps find the conversation, quickly understand context and send a fast, relevant response even as they handle 7x more interactions.

Close cases faster

Blending auto-responses with guided 1:1 conversations fuels reps to handle and close cases faster.

Rules-based routing

Rules-driven routing templates are easily configured for Objects, Profiles, or Custom parameters within Salesforce. Guidance wizards make it simple to tune routing to match your in-place rules.

Continuous updates

Automatically update customers whenever a case or order status changes in your CRM.

Automate nurtures

When a rep wants to send an automated nurturing campaign on a relevant topic, they simply add the record to a list, or trigger an immediate campaign.

Get valuable feedback

NPS surveys are automatically sent when a case or call closes. If the score is low, a progressive survey is sent to explore the details around the negative experience. You can also ask for a direct conversation to resolve any issues.

Schedule a Personal Demo with Our Textperts!

We’ll share Converse solutions for your specific industry and messaging needs.