Omnichannel messaging capabilities allow agents to receive messages from all channels, such as Facebook Messenger, WhatsApp, and SMS, all in one inbox.
Use keyword-based rules to automatically route service requests to the appropriate agent, saving time and hassle.
Assure customers you received their request and are working on it with automatic case creation and response messages.
Agents can enter any automated message thread to immediately answer questions with interactive conversational messaging.
Agents can view the entire messaging history for customers, giving them the context they need to handle cases quickly and accurately.
Always keep customers informed with automated case updates.
Ask customers to rate their service experiences with quick NPS survey messages and get the feedback you need.
Reply 24 x 7 to clients, convert 40% more deals and boost conversion rates.