Respond to consumer queries using Converse App built natively on Salesforce. Intuitive alerts to new conversations, simple worklists, auto-response templates, 360º lead conversation history empowers reps to prioritize and close leads.
Consumers when reminded and alerted about meetings and events, are more likely to turn-up. CRM driven automated text messaging enables the notifications in a seamless manner.
CRM driven messaging allows you to mix channels in your sales process, either as part of automated cadence or manual touch-points.
Your Sales Rep can converse with multiple consumers across multiple channel using One Inbox. The same Converse Desk component can be used across Service Console, Classic and Lightning views, as well as within Objects.
Converse matches your current routing rules and automation process to assign conversations to Sales Executive or Sales teams, and sends a personalized first response to new opportunities instantly.
Maintain audit trail as per TCPA, GDPR, CCPA, CASL guidelines. Quick Wizard to configure Opt-In, Opt-Out Keywords to Get, Revoke and Renew Consent
Control Campaigns (Start, Stop, Pause); Measure Results in real-time; Generate conversations and assign to Sales.
SMS-Magic is a simple, powerful, SMS solution for Salesforce that
has become integral to our day-to-day operations.