Engage with your customers & prospects with
flexible multi-channel conversational messaging options
Enable, centralize and integrate multichannel customer conversations in your Zoho account to help your reps manage high-stakes conversations faster than ever.
Centralize all message threads from the outset across customers, channels, agents, and Zoho modules in chronological order. Get reference and context about who the customer is and where they are in the sales cycle.
Enable your reps for one-to-one customer interactions via desktop and smartphone messaging integrated with Zoho for time-sensitive confirmations, clarifications, or expert advice.
Trigger automated messages to be sent to customers via WhatsApp or SMS for various time-sensitive communications such as response to new inquiries, meeting confirmations, follow-ups, and more.
Compose and schedule personalized drip messaging campaigns to reach up to 50,000 records at a time. Include short branded URLs to promote your competencies. Track message opens and click rates.
Publish ready-to-use branded message templates for standard customer interactions such as appointment reminders, billing follow-ups, automated alerts, and FAQs.
Simplify multichannel consent management. Capture and update consent information within Zoho through opt-in and opt-out keywords as well as web form integration. Keep a consent audit trail for SMS/MMS, WhatsApp, and more.
Access all customer conversations from your smartphone, delight customers with lightning-fast responses, and keep all consent and customer info synced with your Zoho account.
Track key customer messaging metrics such as delivery rates, response time, credits usage, agent productivity, and more – all within Zoho. Also, get alerted when these metrics cross thresholds.
Install SMS-Magic straight from Zoho Marketplace. Configure your virtual numbers, time zone, business hours, employee roles, and consent preferences. Start messaging records with a phone field from any Zoho module.
Converse and engage with your audience from the Zoho applications you use.
Excellent product. Has all the required features. It’s so convenient to use it. Best part: They provide an exceptionally high level of support to their clients.
Text MAGIC for Demo to
USA: 36343
AUS: (61)409564682
UK & ROW: +44 7860017509
Email: care@sms-magic.com
