Omnichannel Messaging

Omnichannel enables businesses to meet and converse with buyers across SMS, MMS, Facebook and WhatsApp. You have continuing, personalized seamless conversations, regardless of the channel.

sms-magic

Why You Need Omnichannel Messaging

Your audience expects a personalized experience. That’s what Omnichannel messaging helps you do

sms-magic

How Does Omnichannel Messaging Work?

It’s simple. Like it should be. You see all messaging interactions as a single, continuing conversation,
blending all message types. Which means you can quickly respond with relevant information.

sms-magic

Customer sends a message to customer support.

The request is sent via Facebook.
sms-magic
sms-magic
Converse creates a case and confirms with them.
Profiling questions follow to identify their issue before a rep handles the case.
sms-magic
sms-magic

Customer can switch between SMS, Facebook or WhatsApp for responses.

Your reps see every message and respond using the most recent channel.

sms-magic
sms-magic

Resulting in faster resolution of customer queries and no hold time.

Key Features

Routing Rules

Easily match your current routing rules. Or create new rules just for your messaging needs.

sms-magic
Blended Messaging

Reps and users see a single, continuing conversation, blending messages from SMS, MMS, Facebook and WhatsApp.

sms-magic
360˚ Conversation History

See a complete history of all messaging conversations, including all messages from standard and custom Salesforce objects.

sms-magic
Comprehensive Analytics

Measure your messaging ROI, delivery rates, rep productivity and more with out-of-the-box, real-time dashboards.

sms-magic
previous arrowprevious arrow
next arrownext arrow
Slider

Start Messaging with SMS-Magic!