The Basics of Conversational Text Messaging

Get Started with Text Messaging

This course is designed to give you an overview of conversational messaging, the significant results you will achieve and use cases that guide you to effectively integrate messaging with your marketing, sales and service communications.

Each document in this course builds on the previous one, so you’ll get the most out of the information and insights if you download and read them in the order on this page. You can download them individually, or you can click the button below and download the entire course.

Introduction to Conversational Text Messaging

This guide gives you an overview of conversational text messaging for business. You’ll learn why there’s been such rapid growth in the use of conversational messaging and the results you will achieve when you use it in your business.

A Beginner’s Guide to Compliance and Best Practices in Conversational Text Messaging

This guide shares a basic overview of key compliance requirements for conversational text messaging. It also shares a set of best practices for text messaging, developed by SMS-Magic with over 1500 customers.

Use Cases for Conversational Messaging in Marketing

This guide shares an overview of the applications and use cases for conversational messaging in your marketing organization. You’ll find 6 powerful use cases for messaging that will significantly increase the ROI on your marketing campaigns and overall marketing organization. Plus, you’ll learn how to give sales more qualified leads than ever before.

Use Cases for Conversational Messaging in Sales

This guide shares the simple yet powerful use cases for implementing conversational messaging in your sales organization. You’ll find 6 powerful use cases for messaging in sales that will significantly increase your conversion rates even as you converse with a larger number of prospects. The result? More sales, faster than ever before.

Use Cases for Conversational Messaging in Service

This guide shares use cases and ideas for improving the results of your service organization with conversational text messaging. You’ll find 7 use cases proven to significantly increase customer satisfaction and loyalty by offering better service, faster resolution and communication the way your customers want.

Driving Value with Messaging for Marketing

This guide shares more detailed use cases and best practices for using conversational text messaging in your marketing organization. You’ll learn the key ways that marketing can leverage conversational messaging, best practices for marketers and review customer case studies that share how to implement these best practices for increased prospect conversations.

Driving Value with Messaging for Sales

This guide shares more detailed use cases and best practices for using conversational text messaging in your marketing organization. You’ll learn the key ways that marketing can leverage conversational messaging, best practices for marketers and review customer case studies that share how to implement these best practices for increased prospect conversations.

Driving Value with Messaging for Service

This guide shares more detailed use cases and best practices for using conversational text messaging in your customer service operations. You’ll learn why conversational messaging is the preferred channel by customers for service discussions, explore best practices for service teams and review customer case studies that share best practices for conversational messaging in service.

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