A strong customer engagement plan creates the foundation for successful conversations between agents and customers.
Everyone’s Favorite Way of Communicating Just Got More Exciting — SMS-Magic Spring 2021 Release Multichannel
Success in the lending industry rests upon your relationship with your clients. Messaging is one
Customer engagement expectations have changed for good. Research shows that 82% of consumers look for
It’s true that Covid-19 accelerated the adoption of digital communications across industries. Businesses that had
It would be an understatement to say the world changed drastically in 2020. Businesses who
How and when you talk to your customers plays an important part in your business.
In an economy where many products and services have become a commodity, seamless engagement and
Text messaging and messaging through mobile apps have now surpassed emails and phone calls as
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