April Release 2022

Now with OAuth user management and failover, customer activity for OAuth, and support access, SMS-Magic enables easier connection with your audience. 

OAuth User Management and Failover

It is the purpose of this feature to provide customers with the ability to have multiple users, where one user will serve as the main user and the other users will serve as backup users when the message connection mode is enabled between SMS-Magic and Salesforce. If a message connection (OAuth) fails for whatever reason, the failover method will automatically switch the standby user to the main user role and vice versa. Using this feature, message synchronization will not be interrupted, and incoming messages and delivery reports for messages will be synced on a regular basis. Click here to know more.

Customer Activity for OAuth and Support Access

Customer activity in the customer portal will be shown using this functionality. Our system performs a large number of actions in response to consumer requests. These actions are important to demonstrate to customers so that they are aware of what has occurred in the system, and these activities will be utilized for auditing purposes. Click here to know more.

Providing Access to Support Team

In order to help a customer with a query, concern, or request, SMS-Magic has created a need where customers may provide access to the customer support staff. This is necessary so that SMS-Magic Support may connect to the program, diagnose and repair problems using the privileges provided. With this feature, customers may provide access to the support team with full access or partial access, and once the access is granted, it will expire after 7 days until renewed. Click here to know more.

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCR that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.