Now with OAuth user management and failover, customer activity for OAuth, and support access, SMS-Magic enables easier connection with your audience.
OAuth User Management and Failover
It is the purpose of this feature to provide customers with the ability to have multiple users, where one user will serve as the main user and the other users will serve as backup users when the message connection mode is enabled between SMS-Magic and Salesforce. If a message connection (OAuth) fails for whatever reason, the failover method will automatically switch the standby user to the main user role and vice versa. Using this feature, message synchronization will not be interrupted, and incoming messages and delivery reports for messages will be synced on a regular basis. Click here to know more.
Customer Activity for OAuth and Support Access
Customer activity in the customer portal will be shown using this functionality. Our system performs a large number of actions in response to consumer requests. These actions are important to demonstrate to customers so that they are aware of what has occurred in the system, and these activities will be utilized for auditing purposes. Click here to know more.
Providing Access to Support Team
In order to help a customer with a query, concern, or request, SMS-Magic has created a need where customers may provide access to the customer support staff. This is necessary so that SMS-Magic Support may connect to the program, diagnose and repair problems using the privileges provided. With this feature, customers may provide access to the support team with full access or partial access, and once the access is granted, it will expire after 7 days until renewed. Click here to know more.