Date: 24th Feb 2021
Issue – The 24hr Conversation Window was not working properly on Facebook and WhatsApp
The 24hr Conversation Window was available on One record with the same mobile number and Sender ID. However, it was not available on another Object. The system was checking for the 24hr window on the basis of recordID, phone, Sender ID, and channel. The recordID was causing the issue.
To solve this issue, recordID was removed from the key. With this, the 24hr Conversation Window started functioning properly on WhatsApp and Facebook both.
Date: 20th Jan 2021
Issue – The consent records were not getting created with country code prefix
Consent records were not getting created with country code prefix for those who have set a specific country as messaging destination (other than the ‘All’ option). Consent records and compliance enforcement functionality was not working as expected.
To solve this issue, security enhancements were done in the country-specific consent recording.