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How to Use SMS to Make Your Contact Center a Competitive Weapon

How to Use SMS to Make Your Contact Center a Competitive Weapon

Customer support teams are the front line for your business engine. When you solve customer issues effectively and quickly, you organically generate new sales opportunities and improve your brand experience. Today, customers expect top notch customer support. You can...

Create Customer Loyalty with Conversational Text Messaging

Create Customer Loyalty with Conversational Text Messaging

Increasing customer loyalty by 5% with conversational text messaging can increase your business’ profitability by 25% or more. [1] Return customers tend to buy more from you over time, around 10X the value of their initial purchase. They also become lower cost to...

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Use SMS Texting to Optimize Your Dreamforce Follow-up

Use SMS Texting to Optimize Your Dreamforce Follow-up

You are all set to have a blast at Dreamforce, the Super Bowl of Software. Your mind is spinning with the list of people you will meet, the conversations you’ll have and the promises you will make. You will come back to the reality of your office and send out emails...

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11 Ways to Use Text Messaging for Marketing Results

11 Ways to Use Text Messaging for Marketing Results

Conversational text messaging is the fastest growing marketing channel on the planet. Why? It’s a natural form of communication. Which is why 99% of us send a text every single day. There are so many ways to use text messaging for marketing to attract and engage your...

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How to Use Text Messaging to Engage Customers

How to Use Text Messaging to Engage Customers

Conversational text messaging is the personal way to engage your customers. Since over 85% of customers would prefer texting versus email or phone calls, you’ll be communicating with them in the way they prefer. Even better, texting is such a natural way to converse;...

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7 Do’s and Don’ts for Conversational Text Messaging

7 Do’s and Don’ts for Conversational Text Messaging

Understanding and following a few simple best practices will help ensure your success with conversational text messaging. Following are a few of the initial best practices we share with new customers. These simple dos and don’ts will give you a head start on your own...

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