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Conversational Messaging Drives Customer Service Excellence

Conversational Messaging Drives Customer Service Excellence

To meet the demands of today’s customers, many contact centers are investing in technology to balance operational excellence with service excellence. Conversational messaging is one technology that helps contact centers achieve that balance, while giving customers...

Conversational Messaging Drives Customer Service Excellence

To meet the demands of today’s customers, many contact centers are investing in technology to balance operational excellence with service excellence. Conversational messaging is one technology that helps contact centers achieve that balance, while giving customers...

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A Beginner’s Guide to SMS Short Codes

A Short Code is an extremely powerful channel for text marketing when used smartly.  Short Codes are fixed, easy-to-remember registered numbers five-to-six numeric digits in length. Most savvy marketers invest heavily in Short Codes to drive their text marketing...

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Zoho + SMS- the Secret Sauce for Business Success

Zoho is simple to use and easy to customize. It has helped many SMEs increase their revenue, at a low cost. You can use SMS on Zoho, and you should, considering SMS has a 98% open rate. Let’s take the case of a company that uses Zoho and SMS on Zoho- a US-based online...

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