Customer engagement expectations have changed for good. Research shows that 82% of consumers look for
How and when you talk to your customers plays an important part in your business.
We’re often asked what is Omnichannel as it relates to messaging? And how can you
When it comes to service, customers want results—and they want them fast. That’s why a
Marketing automation has allowed both B2C and B2B marketers to get more value from email
The overwhelming majority (88%) of consumers belong to five or less loyalty programs. But 65%
Of consumers asked, 59% said they have higher expectations for customer service now than they