SMS toll for call centers
SMS Tool For Call Centers Drives Customer Service Excellence

To meet the demands of today’s customers, many contact centers are investing in a SMS

SMS messages
5 Reasons a SMS Tool For Call Centers is Gaining Traction

When it comes to service, customers want results—and they want them fast. That’s why a

SMS for customer service
SMS for Customer Service: Why Your Customers Will Thank You

Though SMS is not a new technology, it’s experiencing a renaissance as the most used

SMS tools for call centers
Why Call Centers Must Use a SMS Tool For Contact Centers

Consumers want to be served on the channels they use every day, not those that

SMS tools for call centers
SMS Tool For Call Centers to Reduce Customer Effort

Of consumers asked, 59% said they have higher expectations for customer service now than they

SMS messages
Deliver Fast Customer Service with SMS Messages

The timeframe expectations for customer response are shrinking. If your customer must wait endlessly to

Survey via text messaging
Use Surveys via Text Messaging to Gain Customer Insights

Sending your customers surveys via text messaging gives you a natural, convenient way to learn

message-enabled loyalty program
Why Businesses Need a Message-Enabled Loyalty Program

A successful loyalty program is one that makes the overall brand experience better—as perceived by

Messages with empathy
Messages with Empathy Show Customers You Care

Customers who are emotionally connected are more than double[1] the value of highly satisfied customers,