We’re often asked what is Omnichannel as it relates to messaging? And how can you
82% of customers expect immediate response to questions, while the average support response time is
‘We all know SMS and text message templates in business are the wave of the
To meet the demands of today’s customers, many contact centers are investing in a SMS
When it comes to service, customers want results—and they want them fast. That’s why a
Though SMS is not a new technology, it’s experiencing a renaissance as the most used
Consumers want to be served on the channels they use every day, not those that
Of consumers asked, 59% said they have higher expectations for customer service now than they
The timeframe expectations for customer response are shrinking. If your customer must wait endlessly to
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