Use Surveys via Text Messaging to Gain Customer Insights

Use Surveys via Text Messaging to Gain Customer Insights

Sending your customers surveys via text messaging gives you a natural, convenient way to learn more about your customers’ experiences with your service organization, your product offerings and your company in general. Messaging is an intuitive conversational medium...
Why Businesses Need a Message-Enabled Loyalty Program

Why Businesses Need a Message-Enabled Loyalty Program

A successful loyalty program is one that makes the overall brand experience better—as perceived by your customers. There’s significant opportunity to drive business growth, retention and customer satisfaction through loyalty programs as only 22% of Members[1]...