Now reach your customers on WhatsApp & Facebook* too!

Upgrade to SMS-Magic Spring 2021 to engage with potential
and existing customers in newer and more exciting ways.

Upgrade Now

Seize the micro-moments when your customer is about to make a decision

Make conversational messaging work for your business

  • Unify customer conversations across E-mail, calls, Facebook*, WhatsApp, SMS etc
  • Send free-text, rich media and registered template messages
  • Know when messages are sent, delivered and seen
Spring release 2021, Make conversational messaging work
Attend to your customers beyond the desk

Attend to your customers beyond the desk

  • Reply instantly using the SMS-Magic mobile app
  • Get push notifications for incoming leads and customer queries
  • Keep conversations in sync with your CRM 24x365

Add short URLs to your messages

  • Promote unique campaign links and track engagement
  • Segregate incoming leads by campaign and channel source
  • Deliver a consistent omnichannel brand experience
URL Shortening
Attend to your customers beyond the desk

Run & track targeted
messaging campaigns

  • Schedule hyper-personalized messages at scale from your CRM
  • Add short URLs and track clicks and response rates on your campaign
  • Route campaign responses to assigned sales reps and support agents

Ensure multi-channel messaging compliance from within your CRM

Stay compliant with customer messaging regulations

  • Elicit and manage customer consent
  • Configure message templates for different channels and scenarios
  • Track everyday compliance across WhatsApp, Facebook Messenger*, SMS
Stay Compliant

Start multichannel messaging now!

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*Facebook Messaging is available only on Salesforce