Conversations That Serve
Build Satisfaction and Loyalty
- Personal conversations let your customers know they really matter.
- You’ll resolve their issues faster, which really makes your customer happy.
- You’ll better understand what your customers really think of you. Just ask them as part of your service conversations.
Our Customers Love It
We respond to 10 support messages to every support email – and our customers love it. It has become the preferred support method for hundreds of our customers. Greg Royse
Resolve Issues Faster, Build Loyalty
When you provide convenient service and timely updates through conversational messaging, you’ll increase customer satisfaction and retention.
In our Guide to Conversational Messaging for Service and Support, we share Best Practices for how service can leverage interactive conversations to deliver faster time-to-response, accelerate resolution, increase customer satisfaction and build a loyalty that keeps customers coming back for more.
Respond & Resolve
44% of buyers would prefer a text conversation, versus waiting on hold for an agent.
When you initiate a conversation through a channel that is convenient for your customer, you quickly and easily get the information you need.
Faster resolution always leads to happy customers. Which is what service is all about.
Show You Care
Customers want to know the status of their request, and they want to be treated with that personal touch.
With SMS-Magic you’ll be able to converse with them, ask key questions and keep them continuously in the loop with automated status updates via messaging.
Multiple Agents Serve the Same Calls
Nothing makes a customer more frustrated than repeating themselves to that new agent.
SMS-Magic’s comprehensive messaging history enables you to provide informed responses from
No more need for customers to repeat their concerns. They’ll be impressed and you’ll gain competitive advantage.
Experience the Magic of Messaging
Just click the button below to get a FREE DEMO or TRIAL download.
These simple dos and don’ts will give you a head start on your own conversational text messaging programs.
This guide shares
Text messaging is the fastest growing channel on the planet. Here’s why you need it for your business.
Thanks to our seamless integration with Salesforce, we deliver