Customer Success Executives can converse with multiple customers across multiple channel using One Inbox. The same Converse Desk component can be used across Service Console, Classic and Lightning views, as well as within Objects.
Converse with customers on channels that they like. Transparently respond to Facebook, WhatsApp and SMS conversations, all of which are routed to reps based on your rules.
Automatically respond to customer support ticket using text messages. Configure rules to automate case creation when a message is received, close the conversation when the case is resolved or append messages to conversations as needed.
SMS-Magic is a simple, powerful, SMS solution for Salesforce that
has become integral to our day-to-day operations.