Yes, you can set-up auto response based upon hours by using Salesforce Standard functionality. You can set up an Out-Of-Office auto-response as per your business hours by using the SMS-Magic app with standard Salesforce functionality.
Sent Status signifies the journey of message from Salesforce to SMS Magic server. Whenever a outgoing History record is created, the initial value of SentStatus is ‘Submitted’ that means the record is forwarded to SMS Magic servers.
On the other hand, Delivery Status gives the real time delivery of the outgoing message. Once the record is created at SMS Magic servers, it pushed to provider’s end for further processing. As soon as we receive the delivery report from the provider the SentStatus is updated to ‘Success’ and Delivery Status to the one shared by the provider.
You can check the SMS Magic AccountId and remaining SMS credits by going to SMS Home or Converse Home tab.
Yes, Sender IDs can be assigned to a user or a profile in the SMS-Magic Converse version. Refer to the Sender Id and assignment section in the SMS-Magic Converse Salesforce Admin Guide.
Yes, last sender incoming alerts can be activated in SMS-Magic Converse. For more details, refer to the Manage Notifications section in the SMS-Magic Converse Guide for Salesforce Admin.
Yes, Sender ID can be assigned to multiple users and also have incoming email alerts enabled.
Following are some of the common reasons why the messages don’t get delivered:
When you add a conversation view to the page layout and try to access it, you may get the error “URL No Longer Exists” One of the possible reasons may be that Clickjack Protection for Visualforce page is enabled for your Org.
To check if Clickjack is enabled:
Solution:
If Clickjack protection is enabled, follow the given process to resolve the error:
To resolve the error notifications, do one of the following: —
If the user is a “System Administrator” – Set “Customize Application” permission for this profile from “Administrative Permissions–> Customize Application” as true. — If the user is not a “System Administrator” – Set “View Setup and Configuration” permission for this profile from “Administrative Permissions–> View Setup and Configuration” as true . “
This is a Salesforce error and appears because your profile is missing the required permissions. These permissions have a dependency on several other permissions which are already active for your profile. Refer to our Troubleshooting Guide for more details on resolving this issue.
The Customer Portal Super User and Customer Portal Manager profiles need to be provided with access permissions at three levels in order to resolve this issue:
For example: To send SMS, Customer Portal Super user Profile and Customer Portal Manager user should have create and update permission to SMS History object and all fields of SMS history object.
The table below provides further details on objects:
Please use the following code snippet in the workbench to check whether any object and its fields have all the relevant permissions.
Workbench link : https://workbench.developerforce.com/login.php
DescribeSObjectResult result = Schema.getGlobalDescribe().get(‘‘).getDescribe();
System.debug(‘Object Accessible:’+result.isAccessible());
System.debug(‘Object Createable:’+result.isCreateable());
System.debug(‘Object Updateable:’+result.isUpdateable());
System.debug(‘Object Deleteable:’+result.isDeletable());
for (Schema.Sobjectfield obj : result.fields.getMap().values()) {
Schema.DescribeFieldResult fldResult = obj.getDescribe(); System.debug(‘Field Name:’+fldResult.getLabel()+’;\tField Accessible:’+fldResult.isAccessible()+’;\tField Createable:’+fldResult.isCreateable()+’;\tField Updateable:’+fldResult.isUpdateable()); }
Yes, you have an option to store a media file in Salesforce storage manually. Here is how you can do it. https://www.sms-magic.com/docs/salesforce/knowledge-base/manually-store-media-file-in-salesforce-storage/
Yes, you can pull mending messages in Salesforce when OAuth is revoked. Follow the steps here for more details.
Yes, as a marketing/sales user, while sending messages from interactive sources, you can upload media files as per support available against the selected Sender ID.
Yes, you have the option to resize Conversation Component in Lightning. Find out more here https://www.sms-magic.com/docs/salesforce/knowledge-base/configure-conversations-conversations-view-on-lightning/
Yes, you can prompt the user to assign a permission set after a new user is added. Find out more here https://www.sms-magic.com/docs/salesforce/knowledge-base/user-management-2/
Yes, we have the option to notify the conversation owner via utility bar when the conversation is reassigned. Here is how https://www.sms-magic.com/docs/salesforce/knowledge-base/reassign-conversation/
Yes, the media files will get deleted from the SMS-Magic server once they are successfully uploaded to Salesforce Storage.
Yes, you have an option to store a media file in Salesforce storage manually. Here is how you can do it.
Yes, you have the option to save/store all incoming and outgoing media files in Salesforce Storage. Here is how you can do it.
Yes, for multimedia message sending, SMS-Magic does support different channel-specific file types and file sizes. If you want to send media files of file size higher than 2.5 MB then you need to enable Salesforce storage. Find out more here.
Yes, you have the option to resize Conversation Component in Lightning. Find out more here
Yes, you can prompt the user to assign a permission set after adding a new user. Find out more here
You have been given an option to auto-pull messages once the OAuth is revoked. Every 4 hours SMS-Magic application will keep on pulling the incoming messages which are not synced with your CRM till the time the Auth is reset. Follow the steps here for more details.
Yes, we have the option to notify the conversation owner via utility bar when the conversation is reassigned. Here is how.
URGENT! Please register the 10-digit business phone number (e.g. 555-555-5555) that your organization uses to send texts to consumers in the U.S. Failure to register may cause heavy penalties and disruption to all your text messaging communications.
