73. There is a difference in the event time (by 1 hour) sent through SMS and the actual time. For example, if event start time is 6 pm and end time 9pm, the SMS time displayed is 7pm and 10pm, what can be the reason?
This seems to be due to the Daylight savings time. We query the date and time field from Salesforce database and display the same while resolving merge fields (we do not make any changes explicitly).
When Daylight savings time starts, you will see a 1-hour difference because Salesforce automatically adjusts the timezone.
In this case, you need to update the user’s timezone. Please change the Timezone in Salesforce and let Salesforce handle everything.