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Best Practices in Conversational Text Messaging for General Business

sms-magic Conversational text messaging is a powerful communications channel. In fact, it’s the fastest growing communication channel today. Why? Because it’s a form of natural, interactive conversation that 99% of professionals use every single day.

Text messaging can be used by your business to:

  • Engage more customers. When you blend a natural channel with 6X the response rates, you will engage and converse with more of your prospects and customers.
  • Create customer loyalty. We all know that repeat customers offer more profitable revenue. Text messaging gives you more repeat customers than any other method.
  • Improve Marketing Results. Whether you want more qualified leads, a faster trip through your pipeline or a more effective way to automate marketing communications, text messaging is your solution.

Businesses that use proven best practices in conversational text messaging get better results, across the board.

This whitepaper shares best practices for users of text messaging, proven by our 1800+ global customers.

Fill in the form below to download

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Business Messaging that Works as Hard as You Do

Seamless conversations deliver that personal touch across your marketing, sales and service interactions.

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Attract 70% More Leads Into Your Marketing Funnel

6X more responses
Profile for personalized campaigns
Pre-configured campaigns
More leads to sales
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Engage More Opportunities to Close 40% More Deals

First-to-respond
360° conversation history
Automated rep worklists
Handle 10X more calls
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Increase Service Rep Productivity by 7X

Automated text-to-case
Automated customer updates
Resolution suggestions
Handle 10X more cases

Robust Business Messaging Features

Automated Campaigns

Easily create automated messaging campaigns to nurture with drip content, progressively profile leads, promote events and more.

Rep Guidance

Rep guidance optimizes results from interactive messaging. Guidance, including worklists, automatic alerts, content templates, and custom lists allow your reps to more effectively respond to leads and resolve customer requests.

Out-of-the-Box Reports

Pre-configured reports and dashboards provide all the critical insights into your text messaging programs. Keep track of delivery and budgetary controls, rep performance, campaign results, and more.

Truly Salesforce Native

Converse is a truly native Salesforce text messaging application, featuring deep integration at an architectural level. That’s why we can make it so simple to configure everything from objects and user permissions to message handling and compliance.

Simple Wizard-Driven Configuration

Deployment is quick and easy with our clickable wizards that guide you to set up Converse just the way you want it.

Compliance Control

Converse guides you to automatically manage consent to meet TCPA,GDPR and other regulations. Never worry about opt-ins, opt-outs, or required audit trails. Converse has you covered.

What Our Customers Say

Our customer results say it all. Click here to read our customer success stories.

 

SMS MAGIC
A Trusted Messaging Leader

We’ve focused on messaging for over a decade. That’s why we are the experts. 

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Happy Customers

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Direct Carriers

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Messages/Year

Schedule a Personal Demo with Our Textperts!

We’ll share Converse solutions for your specific industry and messaging needs.