Improving Patient Communications with Text Messaging
Simple notifications can be easily communicated via text messaging. For example, notifications and updates concerning lab work being back in the office, back-ordered supplements or products becoming available, new office hours, expanded services and more can all be easily communicated via text messaging.
Conversational text messaging from SMS-Magic helps improve patient communications across the globe for our healthcare-related customers. Patients actually read the notifications, thanks to the natural feel of text messaging, so they get your updates. Office staff saves time and frustration since they no longer have to make those repetitive, time consuming calls.
Following are a few examples of how you can use conversational text messaging to better communicate with your patients.
How to Send Real-time Updates
Thanks to SMS-Magic’s seamless integration with CRM data, or your own database, you can automatically trigger real-time updates whenever new information is added to a patient’s record.
Please note: In the conversations below, green represents an automated conversation, yellow represents a 1:1 conversation.
You can also set up real-time alerts for back-ordered product availability, service updates (for example a new service offering,) or for any repetitive actions that your office staff needs to take manually.
Patient communications have never been easier than they are with SMS-Magic text messaging. Your patients will appreciate the convenience messaging offers to them, and they’ll appreciate you for your quick updates and responses. You’ll take patient service to a whole new level with conversational text messaging. Your patients will love you for it.
Using conversational text messaging to share wellness tips is a powerful yet simple way to show your clients you care about them, their health and their well-being.
Conversational text messaging makes it simple for you to reach out to your clients and patients with personalized promotional offers for products, discounted services and more.
Use messaging to set appointments, reschedule them if necessary and remind patients about documents needed for their appointments to increase satisfaction.