5 Star Text Messaging for Salesforce

Converse delivers the most advanced native Salesforce text messaging capabilities available. Guidance Systems surround Converse deep functionality, making it also the simplest text messaging solution for any business.  Then there’s our commitment to deliver the best service to our customers. Just read our customer success stories to experience the SMS-Magic.

5 Star Text Messaging for Salesforce

Converse delivers the most advanced native Salesforce text messaging capabilities available. Guidance Systems surround Converse deep functionality, making it also the simplest text messaging solution for any business. Then there’s our commitment to deliver the best service to our customers. Just read our customer success stories to experience the SMS-Magic.

Out of the Box, Flexible Business Text Messaging

We designed Converse to deliver out-of-the-box solutions for Salesforce Clouds and industry-specific messaging. It’s the most flexible, powerful and simple text messaging you can buy for Salesforce.

“The experience for installing the SMS Magic Converse was nothing less than exceptional. It is super easy to set up, install and configure.”

Prashant Bidhuri

Salesforce Admin, Enterprise Cloud Solutions

Flexible Desks

The Converse Inbox is a Visualforce component that dynamically configures itself to its environment, across Classic and Lightning, Sales and Service consoles, utility bars, records or full desks. 

Converse Desk

Our native Desk offers options of a full window desk, utility bar widget or Inbox on records. This Desk offers users guidance and contextual conversations across all Salesforce objects, standard and custom, to support the entire buying journey.

Sales Desk

The Sales Desk adapts to Classic or Lightning and delivers sales-focused guidance systems and access for revenue driving reps. It features configurations that focus specifically on the objects, information and processe that fuel sales reps to handle more conversations and convert more deals, faster.

Service Desk

The Service Desk integrates seamlessly into Service console and delivers service-focused guidance systems and capabilities. It supports individual and team desks, 360° case histories, response templates, case worklists and more so that reps handle 6-7x the number of cases as they resolve them faster than before.

Flexible Desks

The Converse Inbox is a Visualforce component that dynamically configures itself to its environment, across Classic and Lightning, Sales and Service consoles, utility bars, records or full desks. 

Our native Desk offers options of a full window desk, utility bar widget or Inbox on records. This Desk offers users guidance and contextual conversations across all Salesforce objects, standard and custom, to support the entire buying journey.
The Sales Desk adapts to Classic or Lightning and delivers sales-focused guidance systems and access for revenue driving reps. It features configurations that focus specifically on the objects, information and processe that fuel sales reps to handle more conversations and convert more deals, faster.
The Service Desk integrates seamlessly into Service console and delivers service-focused guidance systems and capabilities. It supports individual and team desks, 360° case histories, response templates, case worklists and more so that reps handle 6-7x the number of cases as they resolve them faster than before.

Simple Guidance System

Clickable Configurations

Converse automatically generates native Visualforce components as you use the Clickable Wizards to define your configurations and settings. Messaging components including Send SMS Button, Send SMS Page, Conversation View page, and Converse Desk are all automatically generated in Visualforce pages.  All you have to do is drag and drop them to the appropriate pages and you’re ready to message.

Clickable Campaigns

The clickable Campaign Builder makes creating campaigns as easy as click, click, text. The Campaign Manager gives you central control for measuring and managing all of your campaigns in a single screen. You can pause, edit, clone or stop campaigns with a single click. 

Rep Guidance

An intuitive user interface mirrors familiar email inboxes so reps immediately begin texting with little to no training. Rep Guidance alerts to new messages, creates rep worklists and monitors high value conversations. A 360° conversation history  connects conversations together for reps, based on context. Reps and/or teams immediately understand the history, context, next steps, and what to say or do that’s relevant. By personalizing every conversation, your results increase.  

Reference Campaigns & Automations

Converse reference campaigns and automations are pre-configured solutions for popular text messaging uses. Quickstart your messaging results with the click of a button.

Campaigns

Reference Apps offer complete, ready-to-use solutions for popular text messaging campaigns. Each features everything you need to run a successful campaign, including best practices content, workflows, automation guidelines and dashboards.

Automations

Reference automations give you a pre-configured workflow for popular messaging automations. Simply tune the automation to your specifications and you’re ready to text. For example, our Service routing automation comes pre-configured for service routing and is easily configurable to match your in-place rules. Text-to-lead and text-to-case automations assure immediate responses to requests.

Out-of-the-Box Reports

Compliance Success

Assured compliance means you never have to worry about consent, audit trails or opt-outs. Converse manages compliance for you. We also offer a report designed to give you the tracking and control you want and need to measure text messaging compliance

Delivery Success

Thanks to our messaging platform, hosted on AWS, we track delivery (as well as budgets) of every message you send. Admins and users can quickly track delivery problems at an individual message level and resolve any issues. Tracking and controlling delivery has never been easier.

Campaign Results

Forget waiting for IT staff to create a basic report on your campaigns. Converse out-of-the-box dashboards give you deep insights into the effectiveness of every campaign. Top level statistics are displayed in the dashboard. Simply click on any statistic to dive deeper into analytics for specific information you need.

NPS Results

Autmatically send an NPS survey question, then follow up with a progressive survey for any low scores. Our Customer Experience dashboard captures all the feedback and presents it for you to quickly define areas of opportunity, from enhancing processes to training reps or shifting routing rules.

Robust Business Messaging Features

Omni-Channel

Seamlessly receive and respond to SMS, MMS, Facebook and WhatsApp messages, based on individual preferences.

Bi-Directional Texting

All incoming and outgoing messages, as well as all automated and interactive messages, are displayed in a single Inbox.

Delivery Alerting & Tracking

Reps and/or teams are alerted to new messages. Message delivery is tracked and reported in a simple dashboard. 

Automated Compliance

Simply select your consent type and Converse automatically manages consent, opt-outs and required audit trails.  

57 Direct Carriers, 190 Countries

We have relationships with 59 direct carriers, emnabling us to track and optimize global message delivery and costs. 

360° Contextual Conversations

Conversations are connected across Salesforce objects based on context, so reps and teams always know what’s relevant.

SFDC Data Protection

All SMS data is stored in and protected by Salesforce databases and tools. There’s no need to manage or sync diverse data stores.

Flexible Phone Numbers

We offer a variety of options based on your country, from providing numbers to bring your own phone numbers or carrier accounts.

Schedule a Personal Demo with Our Textperts!

We’ll share Converse solutions for your specific industry and messaging needs.