Out-of-the-Box SMS Solutions

SMS messaging is supposed to make it simpler for you to add that personal touch to all your conversations, instead of frustrating you with complex configuration, deployment and a trial and error approach to learning about SMS messaging. That’s why we package popular messaging use cases for your industry. So you can focus on your audience, not your technology.

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Out-of-the-Box Solutions

Messaging is supposed to make it simpler for you to add that personal touch to all your conversations, instead of frustrating you with complex configuration, deployment and a trial and error approach to learning about business text messaging. That’s why we package popular messaging use cases for your industry. So you can focus on your audience, not your technology.

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One Size SMS Messaging Doesn’t Fit Your Industry

Every industry has its unique requirements, challenges and priorities. Higher education wants to automate text messaging campaigns to increase productivity while Contact Centers want to improve interactive conversations for their reps and teams. That’s why we created out-of-the-box Quickstart solutions, specifically designed for your industry.

Each industry solution gives you everything you need for a specific messaging use case. We offer a variety of packages for each industry, covering a number of uses, from filling your pipeline to converting opportunities to delivering that personal support touch.

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We Make Text Messaging for your Industry as Simple as

Click, Click, Text

Configuring and deploying text message within Salesforce is complex and time-consuming.

Converse changes that.

  • Clickable Wizards guide you to set-up and deploy messaging with a few clicks.
  • Campaign Builder guides users to easily create automated campaigns, surveys, blasts and more.
  • Campaign Manager lets you manage all of your automated messaging campaigns in a single glance.

Adding powerful text messaging for your industry to your Salesforce org has never been easier, or more effective.

Out-of-the-Box Industry Text Messaging

Here’s a guide to what you get with Converse ready-to-run solutions for popular industry use cases.

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Intuitive, Flexible Desks

Converse’s intuitive user interface mirrors familiar email inboxes. Users immediately begin to use messaging with little to no training. The same Desk component can be used as an embeddable force.com component within Classic and Lightning UIs, or as a standalone desk. The mobile UI lets sales reps continue conversations whenever they are on the go. We provide pre-configured Desk components for Marketing, Sales and Service. These can be easily tuned through a clickable guidance wizard.

Quickstart Apps & Automation

Forget the trial and error of coding and complexity associated with automated text messaging campaigns. The Campaign Builder and Manager guide users to create campaigns, so you can respond to business needs without waiting for an IT admin’s availability. We also deliver a suite of reference campaigns and automations. These are comprehensive implementations of popular use cases and campaigns for nurtures, surveys, scheduling, promotions and more. Each includes a complete campaign (message content templates, Process Builders and Workflows, Dashboards) to guide you to tune the campaign or create a new campaign.

Guidance Systems

Our Clickable Wizards guide administrators and users to easily configure and deploy Converse, as well as create automations and campaigns, removing the overhead of complex coding. Agent Guidance alerts agents to new conversations, makes it simple for agents to locate any conversation and quickly understand its context, respond using proven content templates, and creates worklists so agents never miss a conversation.

Dashboards

Until now, you’ve had to code reports to have any ability to measure your messaging results. Converse delivers out-of-the-box dashboards that give you real-time insights into everything from message delivery and budget use to campaign results to agent performance and NPS trends. Each Converse industry QuickText package includes the dashboards you’ll need for that specific use case. Dashboards are tunable with a simple click to match your preferred reporting styles.

Robust Messaging Services

Our services platform dynamically connects to global direct carriers, via an AWS-hosted routing service. The platform routes messages based on carrier performance, message cost and other critical parameters. Routing is defined based on your SLAs and costing requirements and can be shifted based on your changing preferences. We make it simple to bring your own carrier as well. The platform manages the tracking and validation of accounts, and billing, for messaging services across all carriers.

Out-of-the-Box Industry Text Messaging

Here’s a guide to what you get with Converse ready-to-run solutions for popular industry use cases.

Converse’s intuitive user interface mirrors familiar email inboxes. Users immediately begin to use messaging with little to no training. The same Desk component can be used as an embeddable force.com component within Classic and Lightning UIs, or as a standalone desk. The mobile UI lets sales reps continue conversations whenever they are on the go. We provide pre-configured Desk components for Marketing, Sales and Service. These can be easily tuned through a clickable guidance wizard.

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Forget the trial and error of coding and complexity associated with automated text messaging campaigns. The Campaign Builder and Manager guide users to create campaigns, so you can respond to business needs without waiting for an IT admin’s availability. We also deliver a suite of reference campaigns and automations. These are comprehensive implementations of popular use cases and campaigns for nurtures, surveys, scheduling, promotions and more. Each includes a complete campaign (message content templates, Process Builders and Workflows, Dashboards) to guide you to tune the campaign or create a new campaign.
Our Clickable Wizards guide administrators and users to easily configure and deploy Converse, as well as create automations and campaigns, removing the overhead of complex coding. Agent Guidance alerts agents to new conversations, makes it simple for agents to locate any conversation and quickly understand its context, respond using proven content templates, and creates worklists so agents never miss a conversation.
Until now, you’ve had to code reports to have any ability to measure your messaging results. Converse delivers out-of-the-box dashboards that give you real-time insights into everything from message delivery and budget use to campaign results to agent performance and NPS trends. Each Converse industry QuickText package includes the dashboards you’ll need for that specific use case. Dashboards are tunable with a simple click to match your preferred reporting styles.
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Our services platform dynamically connects to global direct carriers, via an AWS-hosted routing service. The platform routes messages based on carrier performance, message cost and other critical parameters. Routing is defined based on your SLAs and costing requirements and can be shifted based on your changing preferences. We make it simple to bring your own carrier as well. The platform manages the tracking and validation of accounts, and billing, for messaging services across all carriers.

Simply the Best Text Messaging for Your Industry

With Converse, you will give your audience the personal touch to stand out above the crowd.

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Financial Services

Attract new clients, automate tedious tasks and give quick personal responses 24 x 7 with Converse text messaging.

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Higher Education

Go digital to engage more students, automate campaigns and enrollment, and ensure student success.

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Contact Centers

Deliver immediate first responses and handle more calls thanks to guidance, then measure rep performance.

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Product Sales

Be the first to respond, expand your opportunity pipeline, convert sales faster, and capture customer loyalty. 

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Staffing

Find, profile and place candidates faster with an increased hiring %, even as you handle larger volumes of jobs.

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Wellness

Engage more clients, share valuable tips & insights, automate scheduling, and give every client that personal touch.

What Our Customers Say

Click here to read how customers like you drive business success with SMS-Magic.

Schedule a Personal Demo with Our Textperts!

We’ll share Converse solutions for your specific industry and messaging needs.