Configure Converse Inbox on Page Layouts

Converse Inbox (available with Grow): You can get notified about incoming messages from multiple places when you use Converse Inbox. Converse Inbox shows a list of all SMS Conversations and prompts or alerts on a new message, in a single list inside Salesforce very much like an email Inbox.

  • Alerts you of new incoming SMS
  • Shows list of all (My) Unread and New Conversations 

Notification (available with Start) – This shows a list of all unread incoming messages and gives you the capability to reply to incomings. You can configure this component on your utility bar in the lightning or Classic version. The Notification:

  • Alerts you of new incoming SMS
  • Shows list of all (My) Unread and New messages

It is a compact version of the Converse Desk with minimal functionality focusing on reading and replying to the unread and new messages. For Salesforce Lightning,  you can configure the Converse Inbox in the Lightning Utility Bar, and for Salesforce Classic, you can set it up in the Classic Side Panel. 

You can configure the Inbox on your Utility bar in lightning or Classic side Panel in Classic version.  To add Converse Inbox to Salesforce Classic and Salesforce Lightning, see Configure Converse Inbox.

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ATTENTION!!!! - Urgent Action Required

There have been new changes by the TCP that require companies sending application-to-person (A2P) SMS or Text messages within the United States to register their Brand and 10-digit long code (10DLC) numbers they are using.

The goal is to build trust within the system while delivering high customer engagement. SMS Text Messages will start failing if you don't comply with these regulations.

SMS Magic team wants to help you complete this process so you can continue serving your customers.

Please click on the below link to complete the form, and our team will start the registration process.