The applicable laws like TCPA and GDPR make it mandatory to obtain consent and keep records in a readily available audit database which can be used as evidence in case of a dispute. This database of Consent records needs to be maintained for 4 years (as per GDPR) from the date of its creation.
With SMS Magic you can choose how you obtain and maintain or record your consent. You can choose to get a blanket consent for sending any legally possible Content or get a specific Consent. For example, you can get blanket consent for sending any type of messages, service, transactional, or promotional; Or you can get specific consent for sending transactional messages only.
This specific consent is recorded via Sender ID and Content Type. You can choose any of the following methods:
- Mobile Number Only – You Opt-in to have a blanket yes or no consent for any recipient
- Mobile Number and Sender ID – You record consent for specific Sender ID’s. You always have the option to choose “All”, while creating your consent records.
- Mobile, Sender ID, and Content Type – You choose to do specific consent based on Content Type.
The compliance feature helps you create a consent database based on all these parameters. You can also enable users to create a consent record manually. However, users need to be provided with relevant permissions to create and update the consent database.
You can define consent record parameters in the following four possible combinations:
|Mobile Number||When you enable mobile number as a record parameter, all consent will be accepted only when responses are received through the default mobile number the customer provides. This is a mandatory parameter and will have to be included in every combination.|
|Mobile Number and Sender ID||When you enable this parameter, consent records will be registered when responses are received from the registered mobile number and by the defined sender ID of the customer.|
|Mobile Number, Content Type, and Sender ID||When you enable this parameter, consent records will be registered against responses received from the defined phone number of the customer, for a specified Content-Type sent to the customer, and by the Sender ID of the user.|
The compliance feature helps you create a consent database based on all these parameters. You can also enable users to create a consent record manually. However, users need to be provided with relevant permissions to create and update the consent database. For more information about creating a consent database, see Create a Consent Database.